How can I modify the return method associated to a request?
Learn how to change the return method of a request in this step-by-step tutorial. Optimize your return operations now!
Written by Support Team
Updated at March 9th, 2025
You can modify the return method associated with an exchange or refund request from the Merchant Dashboard.
You can use this option if the customer has made a mistake when selecting the return method to return the parcel, or if, after several attempts, it is impossible to locate the customer at their address when making a home collection. A label could be generated so that the customer can leave the package at a drop-off point.
Follow these steps:
- Locate the request in the Merchant Dashboard.
- Access the request details and look for the 'Return shipping' section. Click on the three dots on the right and select the 'Change return method' option from the drop-down menu:
- A new window will open with a drop-down menu and the different return methods available. If you choose home collection, you will have to enter the customer's collection address.
Remember to check the boxes you need.
- By saving the change, a return label or home collection will be automatically generated, and the customer will receive an email with the new return instructions.