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FAQ
- Can I use the domain of my store for the returns' portal?
- How can I cancel a request?
- What happens if a customer changes her mind
- How to request a new home collection?
- How to create a new return label
- How to Reject or Accept a request?
- How to modify the return and exchange cost?
- How to activate direct debit?
- How can I extend the return period for an order?
- How to download the data?
- How to edit a transaction address?
- How to create exceptions for specific orders?
- How to partially validate a return?
- How to refund shipping costs?
- How to resend return instructions to the customer?
- How to modify the customer's data?
- How to amend an order that has been previously rejected?
- How to edit the return instructions?
- How to deactivate the Store Credit
- How to update the available languages?
- How to update the language in which I receive communications?
- How can I add the Reveni widget to my Store?
- How can I revert a cancellation?
- How to see the images and notes uploaded by a customer?
- How to see the list of transactions that are about to expire?
- How to see the list of transactions that are "for review"?
- How to share the images and notes with the customer when rejecting a request?
- How to locate requests with a pending/failed label?
- How can I find the proof of refund for a bank transfer refund?
- How to update the refund method?
- How to resolve failed labels due to missing customs data?
- How to transform a non-instant exchange request into a non-instant refund request?
- How can I modify the return method associated to a request?
- What to do if a package does not arrive at the warehouse or return address?
- How do I mark a refund as issued if it was processed outside the portal?