How do I mark a refund as issued if it was processed outside the portal?
Learn how to mark a refund processed outside of the Merchant Dashboard as issued and keep your transaction records up to date.
Written by Support Team
Updated at March 19th, 2025
There are cases in which it's not possible to process a refund from the Merchant Dashboard and must be processed through other means. For example, if the refund is for an order that was previously exchanged.
To update the status of your refund, follow these steps:
- We search for the request with the pending refund in the Dashboard. We can also apply a filter to locate all requests with a pending refund:
- Access the details of the request with the pending refund, and once we know that the refund has been issued by another method, we can go to the 'Transaction' section and look for the 'Mark as issued' option:
- Select the reason, and you also have the option to add comments to this action.
- Click 'Accept' to change the refund status to issued.