How to modify the return and exchange cost?
Written by Product Team
Updated at July 27th, 2024
Table of Contents
- For returns, the cost is deducted from the amount to be refunded.
- For exchanges we share a payment link with the client – Only for Shopify
- Access the Merchant Dashboard
- Click on Settings > Logistics
- Find the return method you want to edit, click on the 3 dots and press EDIT
- Find the Cost section and edit the amount you want to charge customers
Different cost to additional transactions
You can charge a different cost for additional transactions. You just have to press the Apply a different cost to additional transactions button and set the amount.
This cost applies to additional returns or exchanges of a specific order, to the return of an exchange and to the exchange of an exchange
Variable cost
You can charge a different amount depending on the number of items returned by customers. You just have to press the Cost per returned product button and set:
- The base amount
- The number of items included in the base amount
- The cost of additional items
In the following example, if you return 2 products it is free; but if you return 3, the return will cost you €1; If you return 4, the return will cost you €2; etc.
Different cost for specific items
If you want to charge an additional amount for certain products within a collection, contact us at merchants@reveni.io