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How to share the images and notes with the customer when rejecting a request?

Written by Support Team

Updated at September 9th, 2024

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  • Merchants
    Merchant Dashboard FAQ Integrations Merchant Onboarding
  • Customers
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When you reject a request, you have the option to share images of the items and the reasons for the decline with the customer.

 

  1. Access the Merchant Dashboard: 


     
  2. Select whether you want to share this information with the client: 

decline share

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