To request a return or exchange, you have to access the returns portal that is published in the brand's returns and exchanges policy. The returns portal follows the format returns.reveni.io/name_of_the_brand

Once you have accessed the portal, you will have to enter:

1. Your order number : when making the purchase you received a confirmation email in which the order number appears
2. Your email : it has to be the same one you used to make the purchase

If you have any questions, contact support@reveni.io.