To manage returns from countries with customs, it is essential that each SKU is updated with the following data: HS Code, item weight and country of origin.

This data must be uploaded to Shopify, as Reveni pulls it from there. However, it is common for brands to not have their data updated in Shopify, which can cause the return label to fail.

We have developed a feature that allows you to manage these incidents autonomously. Here's how to do it:

Identify failed labels

Apply the appropriate filter in the Transactions section to locate requests with failed labels due to outdated customs data.

Update the information and create a new return label

Once you have located the requests, access the request details, and you will find the following message. Click on ‘Edit customs information’:

Fill in the following fields with the data corresponding to the country of origin, HS Code, weight and weight unit.

Click 'Generate label' to launch the new label. If everything is correct, it will be generated, and you will be able to see it when you refresh the page.