In order to activate the returns portal, it is necessary to activate the direct debit. Follow these steps to activate it:

1. Access the Merchant Dashboard
2. Access the Settings > Billing section
3. Look for the SEPA direct debit section
4. Press the SIGN MANDATE button

Once clicked, you will see the following popup so you can fill in the data:

Unless the trademark is in the name of an individual, click on: Click here to use a company name to enter the name of the company