If the warehouse receives an item that cannot be added to stock due to damage, the transaction will not be automatically rejected because the warehouse staff cannot determine if the item was damaged during transit or if it left the warehouse in that condition. This is why verification from the customer service team is always required.

When a damaged item is received, it will be marked as "Pending Review", allowing you to accept or reject the transaction once you have all the necessary information.

To view the list of orders pending review:

1. Go to the transactions list.
2. Click on the view dropdown.
3. Select "For review".

Alternatively, you can click on the indicator at the top of the dashboard, which will take you directly to the transactions that require review.