Refunds are issued automatically (unless selected otherwise) either at the time of the request for instant transaction, or at the time when the return is accepted for non-instant transactions.

There refunds by default will include, as seen in the transaction breakdown:

• The cost of the products to return/returned successfully
• Minus the cost of the New re products (for exchanges)
• Minus any fees that might apply (logistics, CO2 offset fees, etc)
• Plus any Bonuses that might apply (ie: extra Store Credit)

Manual refunds

If the refund is still pending after the transaction has been accepted (ie: the person validating the refund decided not to issue the refund at that time) it can be triggered manually by using the “Issue Refund” action that will be available in these situations, in any of the following places:

• Transaction details card actions menu
• Transaction total elements actions menu

Clicking this action will open a page from which it will be possible to issue the default refund, or modify it in order to change the concepts to be included (products, fees, bonuses…), or the refund method to be used (if they are enabled for the store)

Adjustment refunds

If there is a need to issue additional refunds on top of the default one, it can be done using the “Issue Refund” action that will be available once the default one has been issued, in any of the following places:

• Transaction details card actions menu
• Transaction total elements actions menu

Clicking this action will open a page from which it will be possible to select any remaining refundable concepts associated to the transaction:

• Logistic fees
• CO2 offset fees
• Shipping costs for the original purchase

Depending on the particular transaction and your store's configuration you will be able to select the refund method to use, and add notes explaining the need for that additional refund.

Once issued, its total and concepts will be added to the transaction total and breakdown.