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Merchant Onboarding - Introduction

Written by Product Team

Updated at March 27th, 2025

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Table of Contents

Introduction: Welcome to Reveni Our Value Proposition

Introduction: Welcome to Reveni

Welcome to Reveni! We're glad you're part of our community. In this onboarding process, we'll guide you step-by-step so you can make the most of our instant refund service.

Our Value Proposition

At Reveni, we understand that returns can be a hindrance. That's why we transform the returns experience into a competitive advantage for your business. We offer instant refunds that increase trust, improve conversion, and encourage customer loyalty (repurchases), as well as instant exchanges , designed to maximize the exchange rate.

🔹 What do we do?

We facilitate quick and hassle-free returns, allowing customers to receive their money in seconds or receive an exchange order as quickly as it takes to ship the new one.

🔹 Why does it matter?

  • Increase conversion → Customers buy with more confidence knowing they can exchange and return without any problems.
  • Build customer loyalty → Fast returns increase repeat purchases by at least 30%.
  • Reduce operational burden → We streamline processes and optimize returns and exchanges management.

🔹 How does it work?

Reveni integrates seamlessly with your e-commerce to offer three types of instant refunds:
✅ Bank transfer (money arrives in 6 seconds).
✅ Refund to original payment method (processed within 1-3 days).
✅ Store credit (automatic coupon generation).

In addition to refunds, customers can request an instant exchange for any product.

This onboarding will help you understand how to implement and optimize Reveni in your store. Let's get started! 🚀

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