To ensure a smooth and efficient exchange and return experience for both you and your customers, it's important to understand the different operational processes involved when using Reveni.

Types of Transactions

Reveni processes two main types of transactions:

Instant Transactions ⚡

If a customer meets the criteria of our risk assessment model, they will be offered instant exchange and/or return options. If they choose an instant transaction, the process typically unfolds as follows:

1. The customer requests the return or exchange through the portal.
2. Reveni generates the return shipping label for the customer.
3. The customer receives their refund, or the new exchange order is generated, before they send back the original item(s).
4. If the original item(s) are not sent back within the expected timeframe, the customer will receive automated reminders.
5. The returned item(s) arrive at your warehouse.
6. You (the merchant) then accept or reject the returned items based on their condition.

Non-Instant Transactions

For customers who do not opt for or are not offered an instant transaction, the process is:

1. The customer requests the return or exchange through the portal.
2. Reveni generates the return shipping label for the customer.
3. The returned item(s) arrive at your warehouse.
4. You (the merchant) accept or reject the returned items based on their condition.
5. Only after your acceptance, the customer receives their refund, or the new exchange order is generated.

Transaction Validation by the Merchant

Your role in validating transactions is crucial, especially for instant transactions.

• 30-Day Window for Instant Transactions: For instant transactions (where the customer has already received their refund or exchange), Reveni provides coverage for 30 days from the date the customer made the request.
• Action Required: You must manually accept or reject these instant transactions within this 30-day period.
• Automatic Acceptance: If no action is taken by you within 30 days, the transaction will be automatically accepted by the Reveni system.

Outcome of Your Acceptance:

• For Instant Transactions ⚡: When you accept the returned items, the process is typically finalized (as the customer has already received their desired outcome). If you reject the items, a separate recovery process may be initiated.
• For Non-Instant Transactions: When you accept the returned items, this action triggers the issuance of the refund to the customer or the creation of the new exchange order.

🔗 You can find more information on how to accept or reject a request here.

Helpful Tips for Managing Validations:

💡 Avoid Unwanted Auto-Approvals: Every Monday, you'll receive an email from Reveni listing any instant transactions that are nearing their 30-day auto-acceptance deadline, prompting you to review them.

💡 Automate Validation: To streamline your operations, you can integrate Reveni with your Enterprise Resource Planning (ERP) system or Warehouse Management System (WMS). This allows for automated processing of transactions based on your warehouse's feedback.

• Contact us at merchants@reveni.io for more information on setting up an integration.
• Some of the systems we can integrate with include:
  • Sendcloud
  • Shipcloud
  • Procarrier
  • Amphora
  • Big Blue
  • Logisfashion
  • Sevica
  • Odoo
  • Netsuite