How to REJECT a request?

If you have received a damaged product or an item is missing, you must reject the request through the product validation page. However, if the customer simply changed their mind, please refer to this article.

Steps to reject a request:

• Locate the request you want to reject.
• Open the status dropdown menu.
• Click “Rejected”

• Select the reason for rejection.

• Press "Confirm"

What happens next?

• For instant transactions ⚡: Reveni covers the cost of non-returned products and initiates a recovery process.
• For non-instant transactions: The customer will not receive the refund or exchange.

How to ACCEPT a request?

If the customer has correctly returned the item(s), you must accept the request through the product validation page.

Steps to accept a request:

• Locate the request you want to accept.
• Open the status dropdown menu.
• Click ‘’Accepted''
   

• Select your preferred option from the 'Returned products restock' drop-down menu.

• Press "Confirm".

What happens next?

• For instant transactions ⚡: The customer receives a confirmation email.
• For non-instant transactions: Reveni triggers the refund, and the customer receives a confirmation email.