From the logistics section of the Merchant Dashboard you can:

• Edit the warehouse address
• Configure the logistics methods and carriers to be used in each region
• Configure the cost of exchanges and returns for each region
• Add the instructions that customers will receive when they complete the application

Warehouse address

Go to the Locations section of the Merchant Dashboard and add the return address – you can add more than one if needed.

Reverse logistics methods

Go to the returns section and create the reverse logistics methods you consider necessary for each region. – Learn more here

💡 Recommendation: We recommend that the cost of exchanges always be lower than that of returns to achieve a higher exchange rate.

💡 Recommendation: If the return rate is high, it is advisable to offer free returns only in certain regions.

💡 Tip: If you'd like to make returns free for only a select group of customers , please contact us at merchants@reveni.io.

Add Carriers

To automate the creation of return labels and have customers receive them by email as soon as they complete their request, you need to integrate the carriers you want to work with.

By default, you can use and activate Reveni rates , but you can also use carriers with which you have a direct contract . To integrate your carriers, we simply need you to share the integration credentials with the Customer Success team at merchants@reveni.io Below you can see the list of credentials we require for the main carriers.

Mail

• Webservice client account
• Webservice password
• Customer number
• Contract number
• Labeling code
• My Office login user

Correos Express:

• Username - Web service username. The username ends with '_WS'
• Web Service Password - Web service password. The password contains 5 characters
• Applicant Code - Format is I+alphanumeric characters
• Client code - Format is alphanumeric characters

UPS

• My office access user
• Password
• Account number

Royal Mail

• Royal Mail Account number:
• Posting number:
• OBA email address:
• Royal Mail collection address:

DHL Express

• Username - Username provided by DHL account manager.
• Password - Password provided by DHL account manager.
• Account ID Export - The Account ID Export can be found in the MyDHL Express. It's a 9-digit number (eg 123456789).
• Contract Country
• Account ID Import

DHL Parcel

• Username - User name for the webservice
• Password - Password for the webservice
• Account number
• Client account number

GLS

• Client UID
• Client Id

FedEx

• Fedex account number
• Company name
• Contact person - first name
• Contact person - last name
• Address (street with house number)
• ZIP code
• City
• Country code
• Telephone number
• Email address