Tailor is Reveni's conversational intelligence layer: an assistant that truly knows your store, acts on behalf of your brand, and covers the entire customer journey — from the first question to the last return.

Your brand, always available. 

Tailor is Reveni's suite of AI tools designed for e-commerce brands. It's not a FAQ chatbot or a generic assistant: it's a layer of intelligence connected in real time to your inventory, shipping, and return policies.

What sets Tailor apart from other solutions:

• Get to know your real store. It doesn't simulate information — check your catalog, stock, and order statuses in real time.
• Use your brand name. Your assistant can be named whatever you want. In Victoria Beckham's case, the bot could be called Victoria . Your customers are talking to someone from your brand, not a generic bot.
• It covers the entire journey. From "Do you have this in blue?" to "Where's my refund?", a single assistant handles it all.
• It also works within your operations. AI doesn't just communicate with your customers: it categorizes inventory, generates communications, and proposes return policies directly from your dashboard.

Tailor has four main components:

What is it?

Reveni Assistant is a chat widget that lives in your store and guides the customer throughout their entire shopping journey. It integrates directly into your storefront with your colors, name, and voice.

Unlike generic chatbots that only answer FAQs, Reveni Assistant is connected in real time to your catalog, your stock, and your orders. It solves problems. It doesn't redirect.

Shopping experience (pre-purchase)

Product discovery

The customer describes what they are looking for in natural language and the assistant searches your catalog in real time:

• "Do you have red dresses?" → displays a visual carousel with images, prices and an add to cart button.
• "Show me the summer collection" → browse collection.
• "Do you have something similar?" → find related alternatives.
• "What goes with this?" → suggests complementary products to increase the average ticket price.

The assistant remembers the context of the conversation: if the customer asks about a product and then says "do you have it in blue?", it knows which product they are referring to.

Size advice

The customer provides their measurements (height and weight via chat or a form), and the assistant recommends the correct size for that specific product using the size guide you've set up. This is also accessible from the size selector using the "What's my size?" link.

Add to cart

When the customer finds what they want, they buy it without leaving the chat:

• Product of a variant → one tap adds directly to the cart.
• Multivariant product (sizes, colors) → a selector with real-time stock per variant is opened, so that the customer knows before choosing if their size is available.

Pre-purchase support

The assistant automatically answers the questions that hinder conversion:

• Shipping policies: "How long does delivery take?" / "Do you ship to Germany?"
• Payment security: "Is it safe to pay here?"
• Product details: materials, care instructions, features — all answered from your knowledge base.

Voice

The customer can browse and shop using voice:

• Touch the microphone, speak naturally.
• The assistant transcribes, responds, and reads the response aloud.
• Continuous mode: the conversation flows without needing to touch again.
• Available in English and Spanish with automatic language detection.

Post-purchase experience

Order tracking (WISMO)

"Where is my order?" is the most frequently asked support question. Reveni Assistant answers it in seconds.

• The customer inquires about their order. The assistant requests the order number and email address.
• Displays a visual tracking card with:
  • 4-step timeline: Order placed → Shipped → In transit → Delivered.
  • Carrier information with logo and clickable tracking link.
  • Estimated delivery date.
  • Items in the shipment with images and variant details.
  • Navigation between shipments if the order has more than one.

Returns and exchanges management

When a customer wants to return or exchange an item, the assistant guides them through the entire process:

1. Request order number and email.
2. Generates a direct link to the Reveni returns portal, pre-filled with the customer's order details.
3. The customer completes the return on the portal without searching for policies or filling out forms manually.

Tracking the return status

Customers with an active return see a visual status card:

• 4-step timeline: Pending → Sent → Received → Accepted.
• Return type: Refund, Exchange or Mixed.
• Items being returned with minor imperfections.
• Link to the portal for more information.

Post-purchase support

The assistant answers the most common questions after purchase:

• "Can I cancel my order?"
• "How long do refunds take?"
• "What is your exchange policy?"
• "My order arrived damaged — what do I do?"

Quick Replies

Configure quick access buttons to guide the customer to the most common actions. For example: "Track my order" , "Start a return" , "Contact support" . Labels and values are fully customizable from the dashboard.

Customer Feedback (CSAT)

Each assistant response has a "like/dislike" button. This feedback feeds your dashboard analytics and helps the system improve over time.

Outgoing communications

Beyond simply responding, the assistant can be used as a lever to proactively communicate with your customers.

AI-powered email drafting

From your dashboard you can send personalized emails based on previous conversations:

1. Select conversations — choose one or more sessions as context (a customer with a shipping issue, someone who asked about a product but didn't buy it...).
2. AI generates the draft — a personalized email based on the conversation: follow-up on unresolved issues, product recommendations, satisfaction check-ins, or win-back messages.
3. Review and edit — adjust the subject and body before sending. You can regenerate it if you want.
4. Send — it is delivered directly from the dashboard.

Typical use cases:

What is it?

Virtual Try-On lets your customers virtually try on a garment before buying it, directly from the product page, simply by uploading a photo. AI applied directly to conversion.

It can be activated in two ways:

• Standalone widget on the product page (without needing the chatbot).
• Integrated within the Reveni Assistant conversation .

Why does it matter?

• More conversion — the customer makes decisions with more confidence when they see how the garment looks on them.
• Fewer returns — uncertainty about size and style is one of the main reasons for returns in fashion. Addressing this before purchase reduces returns due to visual expectations by up to 30%.
• Real differentiation — while your competitors show the garment on a model, you show it on the customer themselves.

How it works

For the client:

1. Go to a product page and you'll see the integrated "Try-on" button.
2. Upload a photo of yourself — it's saved for the entire session, you don't have to repeat it if you want to try on other clothes.
3. The system automatically generates an image with the garment placed over your photo.
4. Reveni validates the quality before showing it to you: if it doesn't exceed the threshold, the customer doesn't see a bad result.
5. The customer sees the result, can download it, or go directly to the cart.

For you as a merchant:

• You just need to copy and paste a snippet into Shopify. No technical team required.
• Configure the button, choose which categories it appears in, and activate it from the dashboard.
• Access is activated manually by Reveni.

Compatibility

It works with: tops, jackets, pants, skirts and shorts.

It does not work with: accessories (bags, jewelry, glasses). The system detects it automatically—the widget will not activate if the product is not compatible.

Quality Guarantee

Reveni validates every image before showing it to the client. If it doesn't meet the quality threshold, the client doesn't see any results. Nothing substandard is ever shown. Your brand image is protected.

What is it?

The AI Inventory Assistant automates the customs classification of your inventory by assigning HS and HTS codes to each SKU. What previously required hours of manual work is now done in minutes, with clear visual validation and complete control at your fingertips.

It is the evolution of the old Autofill HS Codes — now as a more complete assistant that will continue to expand its capabilities in the future.

Why does it matter?

Errors in customs classification cause customs delays that halt your international shipments and generate unexpected costs. The AI Inventory Assistant eliminates that risk:

• It reduces manual sorting work.
• It increases regulatory precision.
• It offers total transparency: you see exactly what AI proposes and why.

How it works

1. Select one or more items from your inventory and launch the wizard.
2. Prior confirmation — a screen explains the process and the estimated duration.
3. The AI analyzes each item and generates customs classification recommendations (HS and HTS codes).
4. Visual review — recommendations are presented on a dedicated panel with clear visual indicators:

5. Accept or reject in bulk — you can approve or reject suggestions en masse. The system applies integrity rules (HTS recommendations depend on the HS, for example).
6. Automatic saving — accepted suggestions are saved and synchronized with external systems. Compliance metrics are updated.

Where is it configured

Dashboard → Inventory → AI Inventory Assistant

What is it?

When there's an alert or issue with a shipment, AI automatically generates the message for the customer or carrier, ready to review and send with a single click. No more writing support communications from scratch.

Why does it matter?

Each logistics incident requires contacting the customer (to inform them) and the carrier (to resolve the issue). Without AI, this consumes the CS team's time and creates inconsistencies in the quality of communications. With AI:

• The average handling time per incident is drastically reduced.
• The transition from "I detect a problem" to "I notify the parties" is immediate.
• The messages are accurate and complete — human error in data transfer is eliminated.

How it works

Customer communications

When an alert or urgent action is detected in a shipment, AI analyzes the order context and generates a complete message ready to send to the customer. The customer service team doesn't start from scratch—they review, adjust if necessary, and send.

Communications to the carrier

The system automatically converts the incident form information into a structured, technical message for the transport provider. All relevant logistical data is included, eliminating the need for back-and-forth communication regarding missing information.

CS Agent Flow

1. An issue has been detected in a shipment.
2. The AI generates the draft communication (to the client and/or the carrier).
3. The agent reviews the structured text.
4. Send with one click.

Where is it configured

Dashboard → Shipments → [select shipment with alert] → Generate communication with AI

Tailor's dashboard centralizes all conversation intelligence and assistant management.

Real-time metrics (Metrics tab)

6 KPIs that are always visible:

Visual analytics:

• Distribution by category — what your customers ask you most: Orders, Shipments, Returns, Payments, Product Questions... in total view or daily breakdown.
• Emotional Donut — Satisfied, Neutral, Disappointed, Urgent, or Angry. Detects negative trends before they escalate.
• Escalation alerts — a banner notifying you when conversations have been escalated to your helpdesk.

Conversation history:

Searchable and filterable table with all conversations:

• Date, category, customer email, sentiment, resolution status, and AI-generated summary of each session.
• Filters by date range and category.
• Export to CSV.
• "Contact customer" button to launch an outbound communication directly from any conversation.

Customer profiles (Customers tab)

All customers identified in one place:

• Profile cards with total conversations, last interaction, and segment badge:
  • Loyal — frequent interactions with positive feelings.
  • At Risk — negative sentiment or declining engagement → candidates for win-back communications.
  • New — first visit.
• Interaction timeline — complete history of customer conversations, with sentiment and category for each session.
• Contact customer — send a personalized email based on your conversation history.

AI Executive Report (Report tab)

Generates an automatic executive report that analyzes all recent conversations and delivers:

1. Executive summary — key patterns, actionable insights, and revenue opportunities.
2. Trend analysis — emerging themes and changing concerns (e.g., growing complaints about a specific carrier, increased pre-purchase interest in a category).
3. Sentiment drivers — what makes your customers happy or frustrated, with predicted NPS.
4. Operational alerts — problems that need attention, classified by urgency and impact, with recommended actions.

Everything is configured from the dashboard, without touching any code.

Appearance

• Chatbot name and avatar (upload your brand icon).
• Welcome message and input placeholder text.
• 6 brand colors: primary, background, text, links, header, user messages.
• Real-time preview of all changes.

Knowledge base

• FAQs — paste the content directly or import from URLs on your website (up to 30 pages at a time). AI automatically extracts and structures the content.
• Size guide — same options: direct text or import from URL.

Personality

• Tone : Formal, Casual, Fun or Corporate.
• Customized instructions — specific rules for the assistant's behavior. Examples: "Always recommend our premium line first" or "For return requests, always offer an exchange before a refund."

Activate/deactivate features

From the panel you can activate or deactivate independently:

• Virtual Try-On
• Voice mode
• Size consultant
• Quick Replies

outgoing contact email

Configure the reply-to address for all outgoing communications from the assistant.

You only need to connect a helpdesk (Zendesk or Gorgias). The system will automatically route to the active one.

Import from URL

Instead of manually writing your FAQs or size guide, paste URLs from your website and the AI will do the rest:

• Extract the content from the page.
• Extract and structure the relevant information.
• Import it into your chatbot's knowledge base.

It supports batch import of up to 30 URLs at a time.

Languages

Automatic detection: AI detects the customer's language from their first message and responds accordingly. No additional setup required.

Can the chatbot be named after my brand?

Yes. You can name it whatever you like—your brand name, a character, or any name that fits your identity. Your customers will see that name on the widget, not "Reveni Assistant." Customization also includes avatar, colors, and voice tone.

Do I need a technical team to install Tailor?

This applies to both the chatbot and the Try-On Widget. The chatbot integrates into your Shopify store directly from the dashboard. The Try-On Widget is installed by copying and pasting a code snippet. If you have any questions, the Reveni team is here to help.

What happens if the AI doesn't know the answer to something?

The assistant automatically escalates the conversation to your helpdesk (Zendesk or Gorgias), creating a ticket with the full context of the conversation so your team can pick up where the AI left off.

Can a try-on damage my brand image if the result is bad?

No. Reveni validates every image before showing it to the client. If it doesn't meet the quality threshold, the client doesn't see any results. A bad result is never shown.

Are the photos my clients upload for the Try-On saved?

The photo is used during the client's session—you don't need to upload it again if you want to try on other items during that visit. It is not stored beyond the session.

Can I activate Try-On only in some categories?

Yes. From the settings panel, you choose exactly which categories the widget appears in.

Can I export conversation data?

Yes. From the dashboard you can export the entire conversation history in CSV format at any time.

In which languages does the assistant work?

Currently available in Spanish and English, with automatic detection of the client's language.

Does the AI Inventory Assistant work with all products?

The assistant works with all the SKUs in your inventory for HS/HTS code classification. The system provides clear visual indicators of the status of each product.