If you received a damaged product, or you haven't received a product that you should have received, you have to reject the request. – If the customer changed her mind, visit this article.

Since the customer already has the money (or the new products), you have to reject the request through the product validation page.

1. Search the request you want to cancel
2. Hit the status drop-down
3. Click “Rejected”

1. Choose the reject reason
2. Hit Confirm

Once confirmed, Reveni will cover the cost of the non returned products and a recovery process will be initiated.