.On this settings page you will be able to:

• Define the reply-to address for communications sent to your customers
• Configure what transactional notifications you want to receive related to your Returns Portal activity, and where to receive them.

Reply-to address

Define the Reply-To address for the email notifications sent to your customers and part of the Returns and Exchanges process, so their questions and requests can be answered appropriately and in a timely manner.

You will be able to define a custom email address, or, if you are on the Advanced or Premium plan, will be able to have Reveni customer service as the recipient of your customers' inquiries

Transactional communications

Configure what email notifications of the following you want to receive:

• Request received
  • Sent each time a new return or exchange request is received, indicating the details of the request.
• Alerts
  • Sent when some kind of event occurs that requires special attention for its resolution: Error creating a new order, issuing a refund, restocking products...
• Reminders
  • Sent at most once a week, indicating instant transactions with 7 days or less left to be validated.
  • Only for merchants on Advanced and Premium plans
• Direct debit notices
  • Sent before your bank account is charged for the current billing period.
  • Only for merchants on Advanced and Premium plans

You will be able to select the main email address where each of these notifications will be sent, and (optionally) as many secondary email addresses to add as recipients in copy, separated with commas.