This article explains the different line items you may see on your Reveni invoice, as well as other important aspects of our billing process. The specific items on your invoice will vary depending on the services you have contracted with us.

Below is a list of all possible concepts you might encounter:

Instant Transaction Fee

• This is the specific fee charged for processing instant transactions. It only applies if you have activated (and your customers have used) instant refund and/or instant exchange services.

 Return/Exchange Transaction Fee

• This is the standard fee for processing each return or exchange transaction, regardless of whether it was processed as an instant or non-instant transaction.

Reverse Logistics Fee

• This is the cost associated with reverse logistics services (e.g., providing shipping labels for returns). This fee only applies if you are utilizing Reveni's negotiated logistics rates and services.

Disbursements on behalf of the customer (no VAT applied)

• This line item represents the money that Reveni has paid out (advanced) on your behalf for services like instant refunds issued via bank transfer to your customers.
• Important Clarification: While this can often be the largest amount on your invoice, it is NOT a service fee for using Reveni. It is simply the total of the refunds that Reveni has fronted to your customers, which you would have otherwise refunded directly. This amount is being reconciled through the invoice.

Reveni Returns Premium Plan / Reveni Shipments Premium Plan

• This is your subscription fee for using the Reveni software platform. It will specify whether it's for the Returns platform or the Shipments platform (referred to as Atlas).

Minimum Fee Adjustment (as per contract)

• This is an adjustment amount that appears if your contract includes a minimum service fee per billing period.
• It represents the difference between this agreed-upon minimum fee and your accumulated usage-based platform/transaction fees up to the invoice date.
• Application: This adjustment only applies if your total usage-based fees for the period are less than the agreed contractual minimum. If your usage fees meet or exceed this minimum, no such adjustment will be made.